Shipping policy
Last updated: 15 October 2026
This policy applies to orders from Technicolour Pty Ltd trading as Regrip (ABN 60 672 881 211).
Where we deliver
We currently deliver products within Australia only. Available delivery and service options are based on the address and products entered at checkout.
Standard shipping rates
Standard shipping is a flat $7.95 on Australian product orders under $69, and FREE on orders of $69 or more. The free-shipping threshold applies to the product subtotal after discounts. The $129 Regrip DIY Golf Regripping Kit qualifies for free standard shipping.
Express Post is optional and charged at the calculated rate shown at checkout.
Product orders
In-stock product orders are normally dispatched from Hornsby, New South Wales, within 1 business day after payment. Weekends, public holidays, pre-orders, backorders, address checks, unusually large orders or events outside our reasonable control may add time. We will contact you if there is a material delay.
Eligible products are sent using Australia Post MyPost Business. Standard shipping rates are listed above. Available delivery options, Express Post charges and transit estimates are shown at checkout. Australian delivery is typically 2 to 6 business days after dispatch, depending on the destination and service selected. Express Post affects carrier transit time, not our dispatch time.
Delivery dates are estimates, not guarantees. If we cannot supply an order within the agreed or a reasonable time, we will offer an appropriate solution, which may include a revised timeframe, replacement or refund.
Tracking
Where tracking is available, we will send it to the email address or phone number supplied with the order. Tracking can take time to update after collection by the carrier.
Local club collection and return
Eligible regripping service orders in the Hornsby and Upper North Shore service zone may include free pickup and return when that option is shown at checkout. We will confirm collection and return windows separately.
Please ensure the clubs are ready, the address and access details are accurate, and someone is available where required during the agreed window. Contact us as soon as possible if a window needs to change. If we cannot complete a collection because access was unavailable or the supplied details were materially inaccurate, we may arrange another window and disclose any reasonable direct cost before it is charged.
Split shipments and mixed orders
Products and service-related collections may use different delivery methods. A mixed order may arrive or be completed in more than one shipment or visit. We will not add an undisclosed delivery charge after checkout.
Addresses and delivery instructions
Please check the delivery address before submitting your order. Contact us immediately if it is wrong. We cannot promise an address can be changed after dispatch, but we will take reasonable steps to help. You are responsible for delivery instructions you give to us or the carrier, subject to rights that cannot be excluded by law.
Lost, delayed, damaged or incorrect deliveries
Contact us at proshop@regrip.com.au with your order number if tracking is materially delayed, a parcel is lost or damaged, or the order is incorrect. We will investigate with the carrier and provide any remedy required under the Australian Consumer Law. We will not require you to resolve a consumer guarantee issue directly with the carrier or manufacturer.
Contact
Technicolour Pty Ltd trading as Regrip
ABN 60 672 881 211
9/248-252 Peats Ferry Road, Hornsby NSW 2077, Australia
proshop@regrip.com.au