Privacy policy

Last updated: 27 August 2026

Technicolour Pty Ltd trading as Regrip (ABN 60 672 881 211) (Regrip, we, us or our) respects your privacy. This policy explains how we handle personal information when you use regrip.com.au, our online store, customer app, collection and return service, regripping services, customer support or other services (together, the Services).

We handle personal information in accordance with this policy and, where applicable, the Privacy Act 1988 (Cth) and Australian Privacy Principles.

Information we collect

Depending on how you use the Services, we may collect:

  • Identity and contact information, such as your name, email address, phone number, billing address, delivery address and pickup or return address.
  • Order and payment information, such as products and services purchased, order history, transaction status, payment method and refund information. Payment providers process full card or account details; we do not ordinarily receive or store full payment card numbers.
  • Account information, such as your Shopify customer account identifier, login or authentication records, preferences and communication settings.
  • Service and club information, such as club details, grip selection, fitting specifications, service history, job status, collection and return windows, notes, and photos or videos taken during service.
  • App and device information, such as device type, operating system, app version, push-notification token, diagnostics and information about how you use the app.
  • Website and marketing information, such as IP address, browser, device identifiers, pages viewed, cart activity, cookies, analytics events, advertising interactions and marketing consent.
  • Communications, including enquiries, feedback, reviews and customer-support correspondence.
  • Fraud, security and legal information reasonably required to protect customers, Regrip and the Services.

How we collect information

We collect information directly from you, automatically when you use the Services, from Shopify and connected service providers, and from delivery, payment, identity, marketing or business partners where permitted by law.

How we use information

We may use personal information to:

  • process payments, orders, returns and refunds;
  • arrange delivery, collection and return of products or golf clubs;
  • perform regripping and related services, record club and grip history, provide job tracking and send service updates;
  • create and manage customer accounts and authenticate app users;
  • provide support, respond to enquiries and resolve disputes;
  • operate, secure, personalise, analyse and improve the Services;
  • detect and prevent fraud, misuse and security incidents;
  • send marketing where we have consent or another lawful basis, and manage opt-outs; and
  • comply with legal, tax, accounting and regulatory obligations and enforce our terms.

Cookies, analytics and personalisation

Our website and service providers use cookies and similar technologies for essential site functions, preferences, analytics, fraud prevention, advertising and personalisation. Shopify Network Intelligence is currently enabled, which allows Shopify to use information from interactions with our store together with information from other Shopify merchants to improve Shopify services, advertising and personalisation. You can manage browser cookies through your browser settings. Disabling some cookies may affect how the Services work.

Marketing communications

We send commercial electronic messages only where permitted by the Spam Act 2003 (Cth). Marketing messages identify the sender and include an unsubscribe method. You can opt out at any time using the link in a message or by contacting us. We will action unsubscribe requests within 5 working days. We may still send non-promotional messages about your orders, account, safety or services.

When we disclose information

We may disclose personal information where reasonably necessary to:

  • Shopify, which hosts our online store, customer accounts and related commerce services;
  • payment providers, banks and fraud-prevention providers;
  • Australia Post, couriers, drivers and collection or return partners;
  • our hosting, database, authentication, push-notification, customer-support, analytics, marketing and IT providers;
  • suppliers and service contractors involved in fulfilling an order or service;
  • professional advisers, insurers, auditors and regulators;
  • a purchaser or adviser in connection with a proposed business transaction; or
  • law-enforcement, courts or government bodies where required or authorised by law.

We do not sell personal information for money.

Overseas processing

Shopify currently hosts customer data for this store in the United States. Other providers may process information in the United States and in the countries where they or their subcontractors operate. Where the Privacy Act applies to a cross-border disclosure, we take reasonable steps required by law to protect the information.

Security and retention

We use reasonable administrative, technical and physical safeguards. No method of transmission or storage is completely secure.

We retain information for as long as reasonably needed for the purposes described above and to meet legal, accounting, fraud-prevention and dispute-resolution requirements. Club, grip and service history may be retained to provide the ongoing history feature of the Services. When identifying information is no longer reasonably needed, we delete it or de-identify it where practicable and lawful. We may retain de-identified operational records and service history.

Access, correction and privacy requests

You may ask to access or correct personal information we hold about you, or make another privacy request. Some requests are subject to legal exceptions, identity verification and record-retention requirements. Contact us using the details below. We will respond within a reasonable period and explain any refusal where required.

Complaints

If you have a privacy concern, email us with enough detail for us to investigate. We will acknowledge and address the complaint within a reasonable period. If the Privacy Act applies and you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Children

The Services are not directed to children under 16. If you believe a child has provided personal information without appropriate consent, please contact us.

Changes to this policy

We may update this policy to reflect changes in our practices, technology or legal obligations. We will publish the updated policy and change the last-updated date. Where required, we will provide additional notice.

Contact

Privacy Officer
Technicolour Pty Ltd trading as Regrip
ABN 60 672 881 211
9/248-252 Peats Ferry Road, Hornsby NSW 2077, Australia
proshop@regrip.com.au