Returns & Refunds

Change-of-mind returns

Unopened, unfitted grips can be returned within 30 days of delivery for a refund. Return postage for a change of mind is your responsibility.

Once a grip has been fitted to a club, it cannot be returned for a change of mind because removal normally damages the grip.

Faulty, damaged or incorrect items

If an item is faulty, damaged or not what you ordered, email proshop@regrip.com.au with your order number and details of the issue. We will provide the remedy required under Australian Consumer Law, which may include a repair, replacement or refund depending on the circumstances.

Where a product problem is confirmed, we will cover or reimburse reasonable return costs where required by law.

Refunds

Approved refunds are returned to the original payment method unless we agree otherwise. Your bank or payment provider may take additional time to process the refund.

Australian Consumer Law

Nothing in this policy limits your rights under Australian Consumer Law. Consumer guarantees apply to products bought online, and this change-of-mind policy does not replace those rights.